Privacy Policy

Last updated: January 18, 2025

1. Introduction

Welcome to ReplySocial ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

Personal Information

  • * Name and email address
  • * Billing and payment information
  • * Social media account credentials (OAuth tokens)
  • * Company information

Usage Information

  • * Log data and analytics
  • * Device and browser information
  • * IP address and location data
  • * Cookies and similar technologies

Social Media Data

  • * Public social media posts and mentions
  • * Engagement metrics and analytics
  • * Account performance data

3. How We Use Your Information

We use the information we collect to:

  • *Provide, operate, and maintain our services
  • *Monitor and track social media mentions on your behalf
  • *Process transactions and send billing information
  • *Send administrative information and updates
  • *Respond to customer service requests
  • *Improve and personalize user experience
  • *Comply with legal obligations

4. Data Security

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following situations:

  • * With your consent
  • * To comply with legal obligations
  • * To protect our rights and prevent fraud
  • * With service providers who assist in our operations (under strict confidentiality agreements)
  • * In connection with a merger, sale, or acquisition of our business

6. Your Rights and Choices

Access & Update

You can access and update your personal information through your account settings.

Delete Account

You can request deletion of your account and associated data at any time.

Export Data

You have the right to request a copy of your personal data in a portable format.

Opt-Out

You can opt out of marketing communications through your preferences.

7. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

We use cookies for:

  • * Authentication and security
  • * Preferences and settings
  • * Analytics and performance
  • * Essential site functionality

8. Data Retention

We retain your personal information only for as long as necessary to provide you with our services and as described in this Privacy Policy. We will also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements.

9. Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us.

10. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. Your consent to this Privacy Policy represents your agreement to such transfers.

11. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: [email protected]
Website: www.replysocial.co