Terms of Service - ReplySocial

1. Agreement to Terms

By accessing or using ReplySocial ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, then you may not access the Service.

These Terms apply to all visitors, users, and others who access or use the Service. By using the Service, you represent that you are at least 18 years old and have the legal capacity to enter into these Terms.

2. Description of Service

ReplySocial provides a social media monitoring and engagement platform that allows users to:

Monitor social media mentions and keywords across platforms
Manage multiple social media accounts from a unified dashboard
Respond to mentions and engage with audiences
Track engagement metrics and analytics

3. User Accounts

Account Creation

To use certain features of the Service, you must register for an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.

Account Security

You are responsible for safeguarding your account password and for any activities or actions under your account. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

Account Termination

We may terminate or suspend your account immediately, without prior notice or liability, for any reason, including breach of these Terms. Upon termination, your right to use the Service will cease immediately.

4. Acceptable Use Policy

You MAY use the Service to:

* Monitor and respond to legitimate social media mentions
* Engage with your audience in a professional manner
* Track your brand's social media performance
* Collaborate with team members on social media management

You MAY NOT use the Service to:

* Violate any laws or regulations
* Harass, abuse, or harm another person
* Send spam or unsolicited messages
* Impersonate or misrepresent your affiliation with any person or entity
* Engage in any activity that disrupts or interferes with the Service
* Attempt to bypass any security measures
* Use browser automation tools, scripts, or extensions (e.g., Selenium, Puppeteer, Playwright, or similar) to access the Service or connected social media platforms outside ReplySocial's official interface and built-in workflows
* Access the Service through unofficial APIs, scrapers, crawlers, or custom scripts
* Send spam, unsolicited messages, or abusive high-volume outreach
* Use third-party tools or scripts to automate posting, replying, or engagement outside what ReplySocial explicitly provides and permits
* Use any other external bots or automated systems not explicitly authorized by the Service
* Promote, shill, or advertise cryptocurrency, tokens, NFTs, blockchain projects, or related financial instruments
* Violate the terms of service of connected social media platforms

ReplySocial is intended for human-reviewed use through its official interface and built-in workflows. External automation, scraping, unofficial API access, and spammy or abusive bulk engagement are prohibited and may result in account suspension or termination.

5. Billing and Payment

Subscription Terms

* Pricing: Based on your selected plan; current pricing is available on our website
* Billing cycle: Monthly or annual (with discount)
* Payment methods: Credit card, debit card
* Automatic renewal: Subscriptions auto-renew unless cancelled
* Refund policy: Full money-back guarantee within 30 days

You authorize us to charge your payment method on a recurring basis for your subscription. You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period.

6. Intellectual Property

Our Property

The Service and its original content, features, and functionality are owned by ReplySocial and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

Your Content

You retain ownership of any content you submit through the Service. By submitting content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, and display your content as necessary to provide the Service.

Feedback

Any feedback, suggestions, or ideas you provide about the Service becomes our property and may be used without compensation or attribution to you.

7. Privacy and Data Protection

Your use of the Service is also governed by our Privacy Policy. By using the Service, you consent to our collection and use of your information as described in the Privacy Policy.

We are committed to protecting your data and comply with applicable data protection laws. We implement industry-standard security measures to protect your information.

8. Third-Party Services

The Service integrates with third-party social media platforms. Your use of these platforms is governed by their respective terms of service:

* You must comply with the terms of service of connected platforms
* We are not responsible for third-party platform changes or outages
* Third-party platforms may revoke access at any time
* We do not control how third-party platforms handle your data

9. Disclaimers and Limitations

Service Availability

The Service is provided "as is" and "as available" without warranties of any kind. We do not guarantee uninterrupted, secure, or error-free operation of the Service.

Limitation of Liability

To the maximum extent permitted by law, ReplySocial shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use or inability to use the Service.

Indemnification

You agree to indemnify and hold harmless ReplySocial from any claims, damages, or expenses arising from your violation of these Terms or your use of the Service.

10. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify you of any material changes by posting the new Terms on this page and updating the "Last updated" date.

Your continued use of the Service after any modifications constitutes acceptance of the updated Terms. If you disagree with the changes, you should discontinue use of the Service.

11. Governing Law and Disputes

These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to its conflict of law provisions.

Any disputes arising from these Terms or your use of the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

12. Contact Information

If you have any questions about these Terms of Service, please contact us:

Email: [email protected]

Website: www.replysocial.co

13. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.

14. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and ReplySocial regarding the use of the Service and supersede any prior agreements between you and ReplySocial relating to the Service.